FAQ

Frequently Asked Questions

1. How long does shipping take?

All orders are processed within 1–3 business days. Once shipped, delivery typically takes 7–15 business days depending on your location. You'll receive a confirmation email with tracking information as soon as your order is on its way.

2. How much does shipping cost?

We offer free shipping on all orders — no minimum purchase required. What you see at checkout is what you pay.

3. How do I track my order?

Once your order has shipped, you'll receive an email with your tracking number and a link to follow your package. If you haven't received a tracking email within 3 business days of placing your order, please contact us at support@capverse.shop.

4. What is your return policy?

We want you to love what you ordered. If you're not completely satisfied, please reach out to us at support@capverse.shop within 14 days of receiving your order and we'll work with you to make it right. Items must be unworn, unwashed, and in their original condition.

5. Is it safe to shop on CAPVERSE?

Absolutely. Our store uses industry-standard SSL encryption to protect your personal and payment information. We never store your full card details, and all transactions are processed through secure, trusted payment gateways.

6. What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover, as well as other secure payment options available at checkout.

7. Can I change or cancel my order after placing it?

We begin processing orders quickly, but if you need to make a change or cancellation, please contact us at support@capverse.shop or call (628) 555-4518 as soon as possible. We'll do our best to accommodate your request before the order ships.

8. I haven't received my order — what should I do?

If your estimated delivery window has passed and your order hasn't arrived, please first check your tracking link for updates. If the issue persists, contact our support team at support@capverse.shop and we'll investigate right away.